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#Respondus lockdown browser mac problems how to#
Related article: How To Install and Troubleshoot Respondus LockDown Browser
If the exam has been started, the only known workaround is to restart the computer, address the pop-up windows, and attempt to complete the exam. You should be able to reopen the browser without issue. If you have not started the exam, close the browser and close the security pop-up windows. If the LockDown Browser stops responding before starting an exam, or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. The Windows and Mac versions of LockDown Browser have a Help Center button located. What if I see a blank screen or RLDB stops responding? Blackboard Respondus Lockdown Browser and Monitor for Students. Some buildings on ASU campuses are equipped with RLDB and Monitor for your use. You cannot exit RLDB until the exam has been submitted. Enter the password provided by your instructor and select Begin Exam. If the instructor requires a test password, a new window will appear asking for the exam password. If prompted, close other programs (e.g. Open LockDown Browser on your computer. How to install on a Windows Machine (video) How to install on a MAC (video) If you have any problems with downloading or installing the tool, contact the Blackboard Help Desk and 575-6412. Close all applications and programs, unless one is used to connect you to the Internet. Wireless, UBS modem, laptop connect card, iPad app, or mobile hotspot connections may cause problems due to dropped/interrupted connections. It is strongly recommended that you use an Ethernet connection (wired) with a minimum speed of 512 Kpbs to take online exams. Use the System & Network Check to troubleshoot issues. 
Some built-in resources are also available within LockDown Browser if you encounter problems: The Windows and Mac versions of LockDown Browser have a Help Center button located on the toolbar. Always update RLDB before starting and exam. Help and resources are available from Respondus.
Taking a test with Respondus LockDown Browser.
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